How to Deliver Unpleasant News at Work

by Marc Hertz, Robert Half International

You've known about an important project -- and its Monday morning deadline -- all week. But figuring it would be easy to complete, you didn't start on the assignment until Friday. Then, you realize the information you need will take a couple of days to track down, and there's no way everything will be done in time. Now, you have to explain what happened to your boss.

While it is tempting to use evasive tactics when conveying bad news, there are a number of downsides to only presenting the upside. These include potentially harming your professional reputation, losing your manager's trust or missing out on support that might have helped you resolve the situation. It goes without saying that honesty is always the best policy.

Following are suggestions on when and how to deliver unsavory news to your boss.

Early is best. Receiving bad news is, well, bad enough for a manager. But learning that your staff member has known about a problem and not told you about it for weeks can be infuriating. So don't delay telling your manager that you can't find the necessary figures for a report due tomorrow, for instance. It's best to let him or her know as soon as possible -- postponing the discussion is likely to make things worse, not better.

Bad news should come from you. If you don't immediately deliver the unpleasant news to your manager, you can trust that someone else will. If the bearer of bad news, for example, is an important customer who was less than pleased with how you handled a request, your boss will be extremely unhappy about being surprised and unprepared for the customer's call. In addition, your manager is much less likely to be sympathetic to your explanation if he or she had to hear the news from a third party.

Deliver the news in person, if possible. Don't send your manager an e-mail telling him or her that you mistakenly deleted a voice mail from a client detailing extensive last-minute changes to a contract. E-mail doesn't allow your boss to ask questions or you to fully explain how and why the incident occurred. It is much better to ask for an in-person meeting and stress that you need to speak to him or her right away.

Be direct (and don't make excuses). Once you're in your manager's office, avoid over-dramatizing the event; your boss doesn't want a list of reasons you believe the error was not your fault. Likewise, don't downplay a big mistake -- such as attaching the wrong file to an e-mail that was sent to a large distribution list. Acknowledge the problem, apologize to the affected parties and work with your manager on not only a solution but also a strategy for ensuring a similar incident does not occur again.

While all of these tactics are useful if you have bad news to deliver, it's best to avoid the need for this type of conversation in the first place. One way to do so is to ask questions -- of your manager, coworkers, and clients -- from the beginning of a project. When in doubt, it's better to request clarity than to have to come to your manager later about a problem.

Obviously, you cannot avoid all mistakes or mishaps at work. However, by delivering unpleasant news immediately and in person, you'll spend less time on the firing line and more on the production line.

Robert Half International is the world's first and largest specialized staffing firm with a global network of more than 360 offices throughout North America, South America, Europe and the Asia-Pacific region. For additional workplace articles and podcasts, visit workvine.com.

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5 Lifestyle Activities That Can Get You Fired

by Larry Buhl, for Yahoo! HotJobs


Can having a bacon double cheeseburger and a cigarette put your job at risk? Maybe. It may sound surprising, but many off-the-job actions and lifestyles could put your job in jeopardy.

Fair Game?

Employment experts point out five key areas that a company may scrutinize:

    * Smoking, drinking, and overeating. Due to the cost of health insurance, more and more employers view "unhealthy" habits as a threat to their bottom line.
    * Risky behavior. Likewise, a company might see your bungee jumping hobby as a liability.
    * Speech. Will your employer consider your blogging to be destructive griping?
    * Romantic relationships. Dating someone at a competitor's company has landed employees in hot water. And some employers might take issue with unmarried coupling or even same-sex relationships (federal law doesn't protect employees from discrimination based on real or perceived sexual orientation).
    * Political activity. Volunteering for Obama could be trouble if you have a pro-McCain boss, and vice versa.

Job- or industry-specific behaviors can lead to termination as well. A Ford worker who drives a Toyota is probably safe -- unless he or she is president of Ford. But a bank employee who bounces a personal check could get the boot.

Cause or Just Because

If these reasons for termination seem unfair, they must be illegal, right? Not necessarily. Just because most employers don't let valued employees loose for off-the-job activities and lifestyles, doesn't mean they can't.

"Most workers in the private sector don't understand that, unless they live in Montana and Arizona, their job is at-will," Paul Secunda, an assistant professor of law at the University of Mississippi, told Yahoo! HotJobs. "At-will means an employee can be fired for good cause or no cause at all," Secunda said.

Federal job protections include gender, race, religion, and national origin, as well as disability. "Some state laws forbid discrimination on other bases, including sexual orientation, or status as a smoker," said Rick Bales, a professor at Northern Kentucky University/Chase College of Law. Smokers in the tobacco-growing state of Kentucky, for example, are safe from termination, he said.

Don't Be Fooled

Although union members and public sector (government) workers generally have more protections, employees in the private sector -- the bulk of the U.S. workforce -- can be fired at any time, and usually without recourse.

"Unless you were fired because you are a member of a protected class under federal law, or under another state statute, it's likely not illegal," said Kimberly Malerba, an associate who litigates employment cases with Ruskin Moscou Faltischek, P.C., a law firm on Long Island, New York.

The good news is that most companies don't go out of their way to snoop into employees' lives, Malerba told Yahoo HotJobs. "A company is most concerned with (off-the-job) behaviors that directly conflict with business interests."

5 Tips to Consider

Legal experts have advice for protecting your job from unexpected dangers:

    * Understand the concept of at-will employment. Don't assume that termination must be illegal just because you think it was unfair.
    * Be fully aware of your company's policies and terms of employment. Read the employee handbook, and ask HR if you have any questions.
    * Be familiar with the company's internal dispute mechanisms (if any) for filing grievances.
    * Think before you act. Could your employer see your actions off the job as potentially destructive to the company?
    * Don't disclose. "You don't have to disclose lifestyle choices or off-the-clock activities unless there is a clear link to your ability to perform the job," Secunda said.

"My general advice is, don't do anything on your own time that, if reported in the local paper, would reflect poorly on you or your employer," Bales told Yahoo! HotJobs.

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Top Three Career Dilemmas

by Marc Hertz, Robert Half International


In your professional life, many decisions are relatively easy. When you're asked by your manager to tackle an assignment, you do it. When a colleague needs help and you're available, you pitch in. When you're offered a job you want, you take it. But what about those tricky situations where the proper course of action isn't so clear-cut? They come up on rare occasions, but when they do, it's important to be prepared.

Following are career dilemmas you may encounter and suggestions for how to handle them:

Dilemma 1: You find out a colleague makes more money than you do.

You're at the copy machine and find a coworker's pay stub. Seeing the salary, you realize the person makes more than you, even though he has the same job.

Proper course of action: While you might be tempted to immediately march into your manager's office to demand an explanation -- and a raise -- take a more cool-headed approach. Going to your boss with financial concerns arising from confidential information will do more harm than good.

Instead, use this knowledge as an impetus to examine your own pay and value in the employment market, reviewing resources such as the U.S. Department of Labor's website and the Salary Guides published annually by Robert Half International. With an idea of what others in your area and with your skills and experience are paid, you can approach your manager and back up your request with relevant information that's not sensitive in nature.

Dilemma 2: You are offered a new job, but you're happy with your current one.

A friend who works at another company just found out a position has opened up there. He calls and pitches you the opportunity, saying he's sure you'd be a front-runner for the role. You're intrigued, knowing how much he raves about the organization, but you like your current job.

Proper course of action: Ask your friend for more information about the company and role, so you can see how it compares with your current situation. Are there opportunities for quick and steady advancement? How competitive is the salary and benefits package? What is the corporate culture like?

Assuming you're still interested, there isn't any harm in interviewing. This will give you the chance to find out more about the ins and outs of the position and get an additional perspective on the organization. If the interview goes well, you may want to seriously consider this new opportunity.

Dilemma 3: You have the opportunity to take on an important but difficult project.

You find out a major project is approaching, and your manager is looking for someone to lead it. It promises heightened visibility within the firm, but it's also a big challenge.

Proper course of action: If you're undecided about volunteering for the project, first ask yourself if you can handle the responsibility in addition to your current workload. At the same time, consider the abilities you'll develop by taking on the assignment. You'll improve your project management skills, meet people across the organization and potentially put yourself in position for even more challenging opportunities in the future.

If you are uncomfortable about the prospect of leading the project, ask your manager if there is another way you can be involved in it. Taking on at least a partial role can help you expand your skill set and increase your value to the firm.

These tough decisions and others like them can test the mettle of even the most experienced professional, mainly because there's no clear right or wrong answer. But by carefully considering your options and using sound judgment, you can come up with the best answer for you.

Robert Half International is the world's first and largest specialized staffing firm with a global network of more than 360 offices worldwide. For more information about our professional services, please visit www.rhi.com. For additional workplace articles and podcasts, visit www.workvine.com.

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Recruiter Roundtable: The First 10 Minutes

by Yahoo! HotJobs

The Recruiter Roundtable is a monthly feature that collects career and job-seeking advice from a group of recruiting experts throughout the United States. The question we put before our panel this month is:

Many recruiters and hiring managers make hiring decisions within the first 10 minutes of meeting a candidate. What practical advice or tips would you give to job applicants to make sure they make the best possible impression in the first 10 minutes of an interview?

Project Enthusiasm Right Away

Applicants should know the interview begins as soon as they arrive at the employer's office, making it imperative for them to project enthusiasm and confidence from the moment they walk in the door. The fact that employers form opinions of candidates so quickly places additional importance on the more subtle points of interviews, such as giving a firm handshake, maintaining eye contact, and practicing good posture. In addition to providing strong responses to a hiring manager's questions, candidates must project enthusiasm and a professional demeanor from the outset of the discussion.

-- Paul McDonald, executive director of Robert Half Management Resources

Dress It Up

I haven't found that (i.e., making decisions in 10 minutes) to be true, and we've been focusing on training our managers to gather all the facts before they make their decision. Having said that, we're all human, so I would recommend candidates dress for success. Over-dress rather than under-dress; especially in our business environment, give a firm handshake, and use eye contact.

-- Erin Erickson, recruiter, regional banking, Wells Fargo

Prepare With Examples

The core lesson many recruiting experts advise interviewers is to not make any decisions about a candidate within the first 30 minutes of an interview. Yet, we all know that we make instant judgments when we meet people.

What we've seen as a very efficient way for a candidate to impress any interviewer is to thoroughly prepare for an interview. For instance, if you are a graphic artist, come with samples of your work. Similarly, if you are in sales, be prepared to present details of your performance from the past couple of years.

-- Yves Lermusi, CEO, Checkster

Clean Your Fingernails

Many hiring managers go on first impression and spend the rest of the interview justifying their decision. First impression is everything. Learn as much as possible about the hiring manager and the people you are meeting with before the interview. It's always a good ice-breaker to mention some of your common interests or ties and let the conversation naturally slide into the interview. Engage the interviewer in conversation. Appearance has a lot to do with that first impression, too -- dress smart and appropriate for the interview and position. I've seen perfectly capable and qualified candidates rejected because they forgot to polish their shoes or came in with dirty fingernails.

If the hiring manager is conducting an in-person interview, they have usually already seen your resume and have a good feel for your qualifications. The first 10 minutes is more about the "culture" fit than the qualifications.

-- Lindsay Olson, partner, Paradigm Staffing

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Retire at age 26? Why not?

How to Redesign Your Career
by Ken Siegal, Experience, Inc.


My father and my uncles all retired after 30 or more years toiling at the same job. But don't be surprised if I tell you that's not in your future, and you might not want it to be.

You can make a different kind of 30-year career dream come true. Look at Bruce Tulgan of Rainmaker Thinking, Inc. for inspiration.

"I was a lawyer for 428 days, then, at age 26, I retired," Tulgan says. "After going through 20 years of school and then landing a job at a big law firm in New York, I realized that my career path was obsolete.

"As you think about making the transition from college to the world of work, ask yourself what kind of career you've been anticipating. Are you prepared for the workplace of the future? Or have you been imagining a career in the workplace of the past?"

A recent survey showed that between ages 19 and 42, the average worker -- just like you -- was employed at more than 10 jobs. So much for a 30-year job.

If working for one company won't happen for you, why not work outside the company? Here's how to take charge and re-fashion that career of yours.

* Think about "moving" your workplace. Try to work from places other than the office some of the time -- either on an occasional or regular basis. Thanks to remote access, you'll see empty cubicles everywhere, as more people at more companies become accustomed to working outside the office. (If they weren't contributing to the bottom line, that wouldn't be allowed -- we all know that.)

* Make remote access work for you, and get used to making the hours you work fit you. Learn to work at night or early in the morning, then schedule appointments or meetings to fit your new vision.

* Expand the scope of what you do at your current job. Volunteer for EVERYTHING. You'll interact with more people, gain respect and self-confidence, and develop new skills and project expertise. Consider this as training for your new, personalized career.

* Be creative. First, figure out the best way to get your job done. Then figure out how to talk your boss into going along with it. This ability will become invaluable when you're on your own, dealing with clients.

* Customize your own career path -- take it slow where needed, but follow a long-term plan. Remember, don't try to live in the workplace of the past -- you're shaping a 30-year job. Supplement what and who you know with solid research.

* When you're ready to go out on your own, don't panic as you pull it all together. You're taking with you the skills and confidence you've developed and the contacts you've made (and it's not uncommon for your former company to become one of your best clients).

Tory Johnson of Women for Hire tells the story about what triggered her decision as a young professional to branch out on her own. "First, instead of working for the man, I was now working for the man's son and helping him fulfill his dream, not mine. And second, I realized that if he could do it, I could too."

And so can you.

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The New Power Jobs

by Heather Boerner, for Yahoo! HotJobs

White-hot jobs are opening up in the power sector.

"These aren't just hot jobs, they're sizzling jobs," said Christine Real de Azua, spokeswoman for the American Wind Energy Association. Wind energy grew by 45 percent last year. "We need every type of job candidate."

Indeed, with oil topping $100 per barrel, expect power industry jobs to explode in the next 10 years -- and not just in petroleum or the electric company. Want to repair wind turbines, manage a nuclear reactor or install solar panels? The jobs await.

The U.S. Bureau of Labor Statistics (BLS) and energy leaders reveal what fields are expected to grow, and they are listed below with projected growth levels through 2016, salary data, and what you need to get a related job.

Engineers

11 percent projected growth

$44,790-$145,600 annually, depending on specialty

"We're experiencing a comeback in 'dirty jobs,'" said Chris McCormick, partner and head of the energy division of venture capital firm Landmark Ventures. "While a few years ago, what we wanted were the 'clean' jobs in computer engineering, now we're back to the types of engineers who get their hands dirty with chemistry and broad-application engineering."

Chemical engineers who work with biofuels, electrical engineers who design power plants, mechanical engineers who find better ways to capture air and wind energy, and nuclear engineers who make plants run more efficiently will all be in high demand -- with salaries to match. While some engineers, like chemical engineers, may need a PhD to do their jobs, most others, like environmental engineers, only require a bachelor's degree in physics or engineering, according to the BLS.

Nuclear Power Reactor Operators

11 percent projected growth

$35,590-$75,240 annually

"When I got out of college, people told me, 'Go do other things.' The conventional wisdom was that nuclear power was going to go away," said Carol Berrigan, senior director for industry infrastructure at the Nuclear Energy Institute. "But now, with some regulatory changes, we have something like nine applications out there for 16 new nuclear power plants in the next few years."

Which jobs will grow fastest? Think Homer Simpson, but with more computer knowledge and less buffoonery. On top of the billions of dollars the industry is spending on new construction, the field's employees are aging: In the next 10 years, half of all nuclear reactor operators are expected to retire. You don't need to have an engineering degree for these jobs, but you should expect extensive on-the-job training and classroom instruction as well as licensing exams, according to the BLS.

Industrial Machinery Mechanic

9 percent projected growth

$42,350 median annual income

Someone's got to install the solar panels and repair wind turbines, and industrial machinery mechanics are often the ones who get the jobs. In solar, Tioga Energy's Executive Vice President Preston Roper said the biggest demand is for solar installers.

Both Roper and Real de Azua said local community colleges are the places to go to get the training necessary for the jobs. Many are offering specialized training in solar or wind repair work.

Skilled Trade Workers

Electricians: 7 percent projected growth

$44,780 median annual income

Line Workers: 7 percent projected growth

$52,570 median annual income

Welders: 5 percent projected growth

$32,270 median annual income

These workers repair the lines that bring power to your home and build and repair power plant structures. Want one of these jobs? Usually you don't need post-high school education, but you will need an apprenticeship through a union or other skilled trade group. The programs usually take about four years.

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6 Tips for Making Vacation Work for You

by Margaret Steen, for Yahoo! HotJobs


Vacations are meant for relaxation, but some actually cause work-related stress instead.

Some people leave the office but don't leave their work behind, making cell phone calls and sending email from the beach. Others try to do all the work they would have done during their vacation before they leave -- or find it waiting for them when they return. And some skip vacations altogether because they feel they have too much work to do.

When vacations create more stress than they relieve, this can spill over into other areas of life: health problems, impatience with family and friends, problems getting along with coworkers.

Experts offer six tips for taking a truly relaxing vacation from work:

* Communicate. Make it as easy as possible for your coworkers while you're gone. Document what you normally do, and offer to help whoever is going to fill in for you before you leave.

"You don't want to go on vacation and as soon as you're gone, people start saying, 'I can't believe they didn't do that,'" said Valerie Frederickson, founder and CEO of Valerie Frederickson & Co., a human resource executive search and consulting firm.

* Delegate. This tip applies especially to managers, whose vacation behavior sets the tone for the entire group. If the boss answers emails within 30 minutes even while on vacation, the workers will likely assume they're expected to, as well. Instead, managers can use their vacations as opportunities to give their subordinates a chance to learn new skills by filling in for them.

* Plan for re-entry. It's easy to be overwhelmed the first day back from vacation -- by email, voice mail and a parade of people waiting to talk to you. Diane Foster, executive coach and president of Diane Foster & Associates, suggests that when you book your vacation, you also schedule your first few days back. Block out time to meet with your boss and anyone who works for you -- as well as to catch up on correspondence.

"Plan for how much time you're going to need to come back in," she said.

* Unplug yourself. Try not to check in while you're on vacation. That's what Frederickson does. "We don't bring computers, we don't check our email. We just don't," she said. "And we expect our employees not to."

* Don't brag. If you're lucky enough to be able to travel abroad or relax at a Hawaiian resort while on vacation, remember that some of your colleagues may be sticking closer to home.

"Nobody on the job wants to hear that you were swimming in the Aegean Sea while they were slogging through reports," Frederickson said.

* Set goals that work for you. Not all advice fits every situation. Some people are able to totally disconnect from work during vacations; others, due to their responsibilities or their company culture, may find it more realistic to simply limit how often they check in.

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Cover Letters Count (More Than You Think)

by Caroline Potter, Yahoo! HotJobs


If you're like most conscientious job seekers, you've put a lot of time and effort into your resume. But have you given your cover letter its proper due? If not, reconsider and revamp this most valuable document.

According to a new survey from OfficeTeam, a leading staffing service specializing in the placement of highly skilled administrative professionals, 86% of executives polled said cover letters are valuable when evaluating job candidates. And if you're not worried about hiring managers, you should be because your peers are using cover letters even when they apply electronically. OfficeTeam reveals that a whopping 8 out of 10 managers said it is common to receive electronic resumes accompanied by cover letters.

If you're not sure what makes a cover letter great, follow these seven suggestions from the experts at OfficeTeam.

1. Personalize it.
Instead of addressing your letter, "To Whom It May Concern," attempt to get the name of the hiring manager. OfficeTeam recommends, "If you don't know the hiring manager's name, call the company and ask."

2. Surf the Web with a purpose.
Put your ability to scour the Net to good use by researching your target company online. OfficeTeam advises that job seekers use what they learn to "demonstrate how [their] knowledge and skill fit the job" and could add value for that employer.

3. Bridge the gap.
If your resume is a bit sketchy in terms of employment gaps, your cover letter is the place to put a potential employer's mind at ease. "Explain how you filled the time," suggests OfficTeam. "Mention professional development courses or volunteer activities." This not only shows that you've kept your skills current but also that you weren't sitting about idly between positions.

4. Keep it concise.
A well-written cover letter is priceless; an over-written cover letter will wind up in the recycling bin. OfficeTeam counsels, "Leave something for the resume." You don't have to tell your entire professional story in a cover letter, particularly when it shouldn't exceed a few paragraphs.

5. Make the first move.
Don't sit passively by after applying for a job. Rather, OfficeTeam advocates that you take a proactive stance and "identify next steps, such as writing, 'I'll follow up with you next week to discuss meeting in person.'"

6. Make no mistake.
Neither the most cautious of eyes nor spell-check program can catch every error. Before you submit your materials, read them repeatedly. OfficeTeam also proposes, "Have a friend or mentor read [them] as an added precaution."

7. Let the applier beware.
If you want to increase the odds that your cover letter will be read, OfficeTeam leaders say, "When applying through online job boards, always choose the option to add your cover letter to your resume. When emailing application materials to a hiring manager, paste your cover letter within the body of your message."

Giving your cover letter the attention it deserves improves your chances of capturing a hiring manager's attention.

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Boundary Crisis Management

Minimizing How a Personal Crisis Affects Your Work Life
by Clea Badion, Robert Half International


We all have those days: Your car won't start, you spill coffee on your shirt, or you get a call from Uncle Sal, who wants to chat even though you're already running late. But by the time you walk through the office doors, you're usually able to focus on the day ahead and leave any personal tribulations temporarily behind.

Sometimes, however, what happens outside of work makes it challenging to be a model of professionalism on the job. Whether it's dealing with a death in the family, divorce or prolonged illness, your ability to focus and interact with others can be impaired. Following are some tactics you can use to help manage during tough personal times.

Take time. Certain events shake you to your core, and even though going back to work may provide a distraction, you probably won't be on your "A" game. You might, for example, have trouble concentrating or overreact to things that are usually all in a day's work. The best way to regroup may be to take some time off, either by using personal days or taking advantage of your company's extended leave policy.

Get the word out. Everyone reacts to personal ordeals in different ways, but it's not uncommon to be overcome with emotion when you least expect it. Make it easier for yourself -- and your colleagues -- by being upfront about your situation. You don't have to offer details; just let people know that you are having difficulties in your personal life. If you're uncomfortable telling colleagues directly, ask your manager or a coworker to let others know the basic circumstances on your behalf.

Remember, awkwardness is the norm. Some of your colleagues will be hesitant to speak to you, and others will want to talk more often than you'd prefer. If you don't want to discuss what's going on, politely let curious coworkers know when they bring up the subject. Your own reactions might be off as well. If you are brusque with your colleague or miss a deadline, apologize and do what you can to rectify the situation.

Know what you need. After a calamitous event, some people want to take on more work, and others need a lighter schedule. Speak to your manager to see what accommodations can be made to allow you time to recover. Also, don't be afraid to ask your colleagues for help. Letting them cover for you on a project for a few weeks isn't nearly as damaging to your career as submitting sub-par work. Most people will be happy to help you out if you're going through a challenging personal time.

You may want to get back to normal as soon as possible after a distressing event. But keep in mind that tending to your needs -- whether by taking time off or adjusting your workload -- and allowing yourself time to recover are the best ways to get both your professional and personal lives back on track.

Robert Half International is the world's first and largest specialized staffing firm with a global network of more than 360 offices throughout North America, South America, Europe and the Asia-Pacific region. For more information about our professional services, please visit rhi.com. For additional workplace articles and podcasts, visit workvine.com.

(hotjobs.yahoo.com)

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